Developing Knowledge-Based Client Relationships – Hardback Clearance Classic

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselvesDetailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field